Privacy Policy

Our commitment to Privacy
Clearlight Customs Limited recognise and respect the importance of individual privacy and value the confidence of its clients. We take data security seriously and we comply with the law.

The increasing use of electronic means to conduct business makes collection of personal data a necessity. Most of the information we collect is not collected via our website but via relationships we have with clients and other organisations.

We provide this Policy as a service to clients and others who want to learn more about the data we handle and how we manage it. You may read more about Clearlight Customs at our ABOUT US page.

The Data We Collect
The information collected when you register with us is used to get in touch with you, to inform and shape our service offering, to conduct our day to day communications with you, and to support our marketing and promotional activities.

We collect personal data such as name, email address , address and telephone number. We do not collect or store billing information such as bank details or credit card information or process payments online.

We collect and store any other data you may choose to send to us. We use it for operational purposes and to respond and track enquiries. For example blog comments, emails, electronic messages via other platforms.

We also collect and analyse data about your visits to our websites and services. Examples include IP address , website log in information , connection type , equipment used , operating system and browser type. We also gather and analyse the full URLs visited, clicks made to and from our sites including date and time , cookie numbers and products, services and pages browsed.

In using our services and particularly our website you consent to the above data being used as described. We will not sell or distribute your data or disclose it unless required to do so by law, unless otherwise mentioned in this policy.

If you chose to subscribe to our email distribution lists we may ask for additional information to help us tailor products, services and marketing materials to suit you more personally and that you may be interested in. By subscribing to our mail lists you accept that your data will be used in this way.

You should note that we share links to other external sites and resources owned and operated by others. These links and the contents are not covered by our Privacy Policy and you should take appropriate measures to satisfy yourself of the external providers data privacy standards. We are not responsible for the content , accuracy or security of information of external links.

Cookies & Analytics
We use cookies. A cookie consists of information sent by a web server to a web browser. It is stored by the browser. The information is sent back to a server each time the browser requests a page from that server. This enables the web server to identify and track the web browser. Most browsers allow you to refuse to accept cookies. We do not cross refer Cookies with personal information collected when you register with us

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

https://policies.google.com/privacy

Use of your data
The personal data we collect may be used in the following ways:

To administer our website, and to improve user experience by personalising it and to enable some services on the site.
Send marketing and other relevant information. You may opt out at any time.
Send our newsletter and other communications we think you may be interested in. You can opt out at any time.
Send invitations to competitions, surveys and questionnaires. You can opt out at any time.
Provide 3rd parties statistical information about website use, but this will not contain personal information.
Handle enquiries made by you about our website or our services or products.

Data Security
We will take all reasonable physical, technical, administrative and organisational precautions to prevent the loss, misuse or alteration of both commercial / client data and particularly of your personal information and data.

Note that data transmission over the internet is inherently insecure. We will not guarantee the security of data and personal information sent over the internet. You are responsible for keeping any personal password and user details confidential. We will not ask you for your password.

Sharing Data
We comply with, and are registered with the Information Commissioners Office (ICO). Our registration number is ZA265264. We take all reasonable care to prevent unauthorised access to your personal data and we comply with the law.

We will not share your personal information with 3rd parties for direct marketing purposes.

Disclosure
We may disclose information about you to our persons of significant control, directors, employees, officers ,agents, suppliers or sub-contractors in so far as it is reasonable for the purposes of this policy.

We may disclose information about you :-

To the extent required by the law.
In connection with legal proceedings.
To establish or defend our legal rights including for fraud prevention and credit risk checks.
To prospective purchasers or our business, or assets, that we are contemplating selling.

Except as defined in this policy we will not disclose your data to 3rd parties.

International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).

You expressly agree to such transfers of personal information.

Surveys , Newsletters and Competitions
We always aim to improve the services we offer. In order to do this from time to time we canvass clients to inform you of service changes, products or other relevant information. We may do this via surveys, questionnaires, newsletters, mini-websites(landing pages) that are a subset of our main website, by telephone, email or SMS (text message) provided you have provided us with prior express permission to do so.

We also run competitions and may contact you to give you opportunity to enter. Participation is voluntary, there is no obligation to participate, and you may opt out at any time.

Policy Amendments
We will review our data security policy from time to time. The current version of the policy will always be displayed on our website. Changes will be advertised on parts of our website and social media channels. We recommend that you check our policy regularly for changes.

Your consent
By submitting your personal information to us you consent to the use of that information as described in this policy. Amendments to the policy will be displayed on the website so that you may be aware of how we use your information at all times. Continued use of our website signifies you agree to changes to policy changes.

Opting Out & Changing Contact Preferences
You may notify us of your wishes to opt out of marketing information at any time by emailing us at unsubscribe@clearlightcustoms.com . Alternatively you may contact us using any of the methods noted in the CONTACT US section of this policy below.

We will act on your instructions immediately by updating our records.

In practical terms , we wish to make you aware that some contact campaigns may already be under way based on the contact information and preferences we already hold. Therefore you may still receive information for a short period of time after your request to amend your details and/or contact preferences. Never the less, will make every reasonable effort to comply with amendments to your information where they are already part of an ongoing, active campaign that has been prepared.

We expect that any changes requested would be fully activated and effective after 30 days.

Updating Information
Please let us know if you believe that any data we hold about you may be incorrect. You may contact us using the information in the CONTACT US section of this policy. We will act immediately and make the necessary corrections requested.

Contact Us
You can contact us about this policy in various ways as listed here. You may request that we provide to you records of the personal information we keep. There is no charge for this service and we will comply with the ICO requirements for the provision of this information.

In writing to: Clearlight Customs Limited

1.23 Repton House

Bretby Business Park

Burton On Trent

DE15 0YZ

By phone: 01283 553099 or 07498 955988 or 07498 955977

By email: info@clearlightcustoms.com

Website: Use live chat (leave a message if offline) www.clearlightcustoms.com